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Browse every main page, help topic, frequently asked question and legal document available in English.
English website directory
Main pages
Brand, services, support, company information and contact options.
Help & support
Service processes, warranties, after-sales support, orders, charging and visit guidance.
Frequently asked questions
Published questions with complete answers and stable links.
- How long does a repair take?
- What if my device is damaged or lost in shipping?
- Could original parts be swapped or other components damaged during repair?
- Will sharing my lock-screen passcode put my privacy at risk?
- Can a repair cause data loss?
- Can you arrange video filming?
- Is there a warranty after repair?
- Can a mail-in phone repair follow the same procedures shown in our videos? How do we ensure repair quality?
- What if I have no spare phone during a mail-in repair?
- What is a battery cell transplant?
- Do I need a backup or an iOS update before cell replacement?
- Will an “Unknown Part” message appear after cell replacement?
- Why might an XR-spec cell be suggested for an iPhone 11 with over 1,000 cycles?
- Will my iPhone still have Apple warranty coverage after repair?
- Can memory or storage be added directly to a Mac, iPhone or iPad?
- Are the iPhone batteries or cells you install genuine?
- Which storage chip brands do you use for expansion?
- At what battery health should a phone or tablet battery be replaced?
- Can I request that Director Feng personally repair my device?
- Will my phone still be airtight after repair?
- How does a higher-capacity cell differ from a standard third-party battery?
- What is the difference between an official battery and a cell transplant?
- Can an iPad receive a higher-capacity battery cell?
- Will storage expansion affect normal use, and what risks are involved?
- What is a camera “watermark”?
- What should I do after my phone gets wet?
- Can I keep my current system version after storage expansion?
- How should I back up my device data?
Legal information & service rules
Privacy, service and after-sales rules, website use, intellectual property and third-party marks.
Site tools
A user-readable directory of the English website.
Other language
Browse the complete website directory in Simplified Chinese.