Buying a pre-owned device: process & guidance
From creating a request in the WeChat Mini Program and finding a device to reviewing inspection information, final approval and delivery checks.
This is a device-matching service based on your requirements, not a public in-stock marketplace. The specific device, price and delivery terms require separate confirmation.
Prepare your requirements
- Target model, storage capacity or configuration.
- Budget and acceptable cosmetic condition.
- Essential functions or use cases.
- Issues you cannot accept and your preferred delivery method.
Buying process
Create a request in the Mini Program
Describe the device you want and your acceptable limits in the “冯主任手机维修” WeChat Mini Program.
- What you need to do
- Provide the model, configuration, budget, acceptable cosmetic condition and essential functions.
Confirm the requirements
Turn broad preferences into conditions that can be checked.
- What we do
- Explain what we can help source and the stock or timing we cannot yet promise.
- What to confirm
- Confirm requirements, budget and acceptable limits before the search begins.
Look for suitable devices
We look for candidates based on the agreed requirements.
- What we do
- Explain first if a candidate’s configuration, condition or price falls outside the agreed range.
When processing may pause or take longer
- Pause and reconfirm if a candidate fails an essential condition or your requirements change.
Receive and inspect the device
Check device identity and record testable appearance, functions, battery and identifiable part condition.
- What we do
- Clearly identify issues, untested items, known repair history and inspection limits.
Review inspection information
Understand the actual device condition and inspection limits before deciding to buy.
- What you need to do
- Focus on issues, untested items, repair history, battery condition and differences from your requirements.
- What to confirm
- Ask questions first. A cosmetic grade is not a substitute for function and parts information.
Confirm the device and transaction terms
Confirm the price, delivery, returns, exchanges and applicable warranty for this specific device.
- What to confirm
- Check the device, price and order details before deciding whether to purchase.
Delivery checks
Check the device, inspection information and accessories.
- What you need to do
- Check device identity, appearance, main functions, account status and accessories.
- What we do
- Explain the known condition at delivery, untested areas and after-sales contact.
Reading inspection information
- Device identity and inspection time.
- Appearance, main functions, battery and identifiable part condition.
- Issues, untested items and reasons they could not be tested.
- Known repair history and limits of the inspection.
Account and delivery safety
- Before delivery, confirm that the device is no longer linked to the previous owner’s account or Find My.
- Never give anyone your Apple Account password or verification codes.
- The new owner must sign in and set up their account personally.
- Pause delivery if account status cannot be confirmed.
When to reconfirm
- A candidate’s configuration, condition or price is outside the original requirements.
- Inspection reveals issues, untested items or known repairs.
- Required checks of account status, source or device identity cannot be completed.
- Delivery terms, returns, exchanges or warranty information change.
Returns, warranty and common questions
Eligibility for returns, exchanges and warranty is subject to the specific device, information confirmed in the order and formal service rules.