What if my device is damaged or lost in shipping?

Q: What if my device is damaged or lost in shipping?

Within China, to improve shipping safety, we recommend SF Express, JD Express or another courier that provides tracking and has an established claims process . After the device arrives, we unpack it under camera coverage and retain relevant records . If the device is lost, damaged by impact or affected by another issue in transit, we will assist where we can and help you submit relevant materials to the carrier. Responsibility and the claims outcome depend on the carrier’s investigation and handling. Please note If you are particularly concerned about your device’s cosmetic condition, take clear photos from multiple angles before shipping , including the screen, frame, back panel and camera areas. Ask the courier staff to provide professional packaging and protection , and tell your dedicated customer service contact how the device was packed and shipped.

Question

Accepted Answer

Within China, to improve shipping safety, we recommend SF Express, JD Express or another courier that provides tracking and has an established claims process.

After the device arrives, we unpack it under camera coverage and retain relevant records. If the device is lost, damaged by impact or affected by another issue in transit, we will assist where we can and help you submit relevant materials to the carrier. Responsibility and the claims outcome depend on the carrier’s investigation and handling.

Answer