Is there a warranty after repair?
Answer
One-year warranty services
Battery cell replacement
Within one year, a cell confirmed by testing to have actual usable efficiency below 80%, or showing cell swelling, is within the currently confirmed warranty scope. When the claim qualifies, we will provide a free replacement cell during the warranty repair.
Storage upgrades
Within one year, a fault confirmed by testing to have been caused by a storage-hardware issue involved in the upgrade is within the currently confirmed warranty scope.
One-week and one-month warranty services
Outer-glass or display-assembly repair
Touch function is covered for one week.
Logic-board repair
The same issue is covered for one month; a logic board undergoing a second repair has no warranty.
Face ID repair
Face ID function is covered for one month; a blown dot-projector chip has no warranty.
Services without a warranty
Cosmetic and airtightness restoration have no warranty. A screen is a glass product, so issues caused by external force, such as drops or scratches, are outside the touch-function warranty.
Warranty application, inspection and handling
To apply, send customer service your order number and details of the device issue on WeCom. For urgent matters, you can also call customer service. After receiving the device, we will inspect it in detail and analyse the cause.
If inspection confirms that the issue was caused by our repair work or the part itself, we will cover shipping and handle it as a warranty repair.
For full coverage, exclusions and shipping rules, see: Repair warranty.