Mail-in repair process
From consultation and creating an order to intake checks, approval, repair, testing and return shipping.
Outbound and return shipping methods, costs and estimated times are subject to the information confirmed before shipping and in your order.
When to choose this service
- You cannot conveniently visit the store, and the device can be shipped safely.
- You can complete the consultation, order, data preparation and packaging first.
- For swelling, leaks, unusual smells, significant heat or serious structural damage, contact support to check whether shipping is possible.
Before shipping
- Describe the model, symptoms, known damage and repair history first.
- Back up important data first, and check that the backup actually works.
- Keep your Apple Account password and verification codes to yourself. Do not share them with anyone.
- The account owner must personally sign out, turn off Find My or handle personal data when required.
- Remove valuable accessories unrelated to the service and record anything that must accompany the device.
- Use packaging that prevents movement and protects the screen and corners. Keep the shipping receipt.
Service process
Consult before shipping
We first assess whether mail-in service is suitable and whether transport safety restrictions apply.
- What you need to do
- Provide the device details, symptoms, safety condition and known repair history.
- What we do
- Explain the information to prepare, order entry point and shipping requirements that can currently be confirmed.
When processing may pause or take longer
- Pause shipping if there is a hazardous battery or other transport safety risk.
Create an order
Create an order for your device in the “冯主任手机维修” WeChat Mini Program.
- What you need to do
- Check the device, contact details, service request and shipping information.
- What to confirm
- Confirm the order details before sending the device.
Pack and ship
Package the device to suit its condition and use a trackable shipping service.
- What you need to do
- Keep records of packing, the parcel’s exterior and the shipment. Do not include unrelated valuable accessories.
Receipt and intake inspection
We match the parcel, device, order and accessories, and record visible condition on arrival.
- What we do
- Check the device identity, appearance and testable items, noting issues and untested areas.
When processing may pause or take longer
- If the parcel, device or order cannot be matched, or shipping damage is found, we pause further work and notify you.
Diagnosis and approval
We explain the proposed work, cost, risks and estimated time based on the actual device.
- What we do
- Explain findings that differ from the pre-shipping assessment and anything that remains uncertain.
- What to confirm
- Repairs begin only after explicit approval.
Repair and updates
We carry out only the approved work.
- What we do
- Record key stages actually completed and notify you before changing the plan.
When processing may pause or take longer
- Pause and seek new approval if there are new issues, cost changes, increased risks or the plan cannot proceed.
Final testing and return details
We verify the repair objective and confirm the information needed for return shipping.
- What we do
- Record testable results, issues and untested areas, and check the device and accessories.
- What to confirm
- Confirm the return address, recipient, shipping method and related charges in the order.
Pack and return
After handover checks, we package and return the device with trackable shipping information.
When we need your confirmation
- Order and shipping information.
- Work, cost, risks and estimated time after intake inspection.
- Changes to the plan during repair.
- Return address, method, charges and handover details.
When work may pause
- The device cannot be shipped safely.
- The parcel, order, device or accessories cannot be matched.
- Visible damage or changes in condition occur during transport.
- Inspection changes the original plan, cost or risks.
Service records and handover
- Order, shipment and accessories.
- Arrival condition, pre-repair inspection and untested areas.
- Plan, changes and your approvals.
- Repairs performed, final testing, packaging and return details.
Data and related rules
Make your own verifiable backup before repair. Data access needed for the service, records kept and retention limits are subject to the applicable data handling rules.