What if I have no spare phone during a mail-in repair?
Answer
If you have only one phone and need a device during the mail-in repair, you can apply to customer service for a free loaner phone. The loaner itself has no usage fee; you only need to pay the loaner deposit and round-trip shipping costs.
After the repair is complete, we will send your phone back first. Please return the loaner within the agreed time. Once we receive it and confirm that the loaner, its accessories and functions are in order, the deposit will be refunded in full to the original payment method.