Frequently asked questions
These are the questions we currently publish. Choose a topic to find guidance that is relevant to your situation.
Filter by topic
Tags narrow the current list without changing each question’s permanent link.
28 questions
Frequently asked questions
Services & processes
How long does a repair take?
Shipping & store visits
What if my device is damaged or lost in shipping?
Checks & records
Could original parts be swapped or other components damaged during repair?
Data & privacy
Will sharing my lock-screen passcode put my privacy at risk?
Data & privacy
Can a repair cause data loss?
Checks & records
Can you arrange video filming?
Warranty & after-sales
Is there a warranty after repair?
Checks & records
Can a mail-in phone repair follow the same procedures shown in our videos? How do we ensure repair quality?
Shipping & store visits
What if I have no spare phone during a mail-in repair?
Batteries & charging
What is a battery cell transplant?
Data & privacy · Batteries & charging
Do I need a backup or an iOS update before cell replacement?
Batteries & charging
Will an “Unknown Part” message appear after cell replacement?
Batteries & charging
Why might an XR-spec cell be suggested for an iPhone 11 with over 1,000 cycles?
Warranty & after-sales
Will my iPhone still have Apple warranty coverage after repair?
Services & processes
Can memory or storage be added directly to a Mac, iPhone or iPad?
Services & processes · Batteries & charging
Are the iPhone batteries or cells you install genuine?
Services & processes
Which storage chip brands do you use for expansion?
Batteries & charging
At what battery health should a phone or tablet battery be replaced?
Services & processes
Can I request that Director Feng personally repair my device?
Batteries & charging
Will my phone still be airtight after repair?
Services & processes · Batteries & charging
How does a higher-capacity cell differ from a standard third-party battery?
Services & processes · Batteries & charging
What is the difference between an official battery and a cell transplant?
Services & processes · Batteries & charging
Can an iPad receive a higher-capacity battery cell?
Data & privacy
Will storage expansion affect normal use, and what risks are involved?
Checks & records
What is a camera “watermark”?
Warranty & after-sales
What should I do after my phone gets wet?
Data & privacy
Can I keep my current system version after storage expansion?
Data & privacy
How should I back up my device data?
Can’t find your question?
Search all help content, or tell our support team about your device, order and current situation.