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Apple device repair

Understand first. Then repair.

In-store and mail-in repairs for iPhone, iPad and MacBook.
We assess your device, explain the options, costs and key risks, and start only after you confirm.

Our services are currently available only to customers in mainland China.

Devices and repairs we support

These are some of the repairs we handle.
Repair availability and the right approach depend on your device’s model and current condition.

iPhone

iPhone repair

Assessment and repair options for display, touch, battery, camera, Face ID, port, housing, storage and logic board issues.

  • Face ID & cameras
  • Front glass, touch & display assembly
  • Battery & charging
  • Charging port, earpiece & audio
  • Midframe or back cover
  • Storage expansion
  • Logic board repair

iPad

iPad repair

Screen, battery, charging, camera, housing, storage and logic board repairs, based on the device’s design and current condition.

  • Face ID & cameras
  • Front glass, touch & display assembly
  • Battery & charging
  • Charging port & connectors
  • Midframe
  • Storage expansion
  • Logic board repair

MacBook

MacBook repair

Diagnostics and repair for displays, batteries, keyboards and logic boards, plus cleaning, cooling maintenance and storage upgrades.

  • Display replacement
  • Battery replacement
  • Keyboard replacement
  • Cleaning & maintenance
  • Storage upgrade
  • Logic board repair

Repair expertise, built through practice

Our core repair team’s experience dates back to 2010. It helps us assess problems—and recognize when experience alone isn’t enough to reach a conclusion.
  1. Understand the device

    We discuss and record the symptoms, current condition and checks we can carry out.

  2. Explain the repair plan

    We explain the proposed repair, its cost and the key risks to consider.

  3. Start only after you confirm

    We don’t begin the proposed repair without your approval. If the plan changes, we explain it again.

Visit us. Or send your device in.

Both options begin with device intake, assessment and approval of the repair plan. Choose the handover method that works for you.

In-store repair

For those who prefer to hand over their device in person. Contact us to confirm service hours before visiting, and back up important data in advance.

Mail-in repair

For customers who can’t visit us. Before shipping, back up your data, remove the SIM card and pack your device securely following our instructions.

Before your repair

Can you confirm the price from a fault description alone?

Your description helps with an initial assessment. The repair plan and price still depend on your device’s model and actual condition.

Should I back up my data before a repair?

Yes. Back up your data beforehand if your device’s condition allows it. Do not share your Apple Account password or verification codes.

What should I prepare before mailing my device?

Back up your data, remove the SIM card and unrelated accessories, and pack the device securely. Contact us first if the device is swollen, badly damaged or unusually hot.

Tell us what’s happening with your device

You don’t need to know the exact fault. Tell us your device model and what you’re noticing, and we’ll help you work out the next step.